Want solutions and suggestions on how to coach and manage your staff? Are you ready to address issues that come with managing your department? No doubt, some of these issues you need to face are tougher than others. You will learn to address tough stuff such as operational losses, gossip, whining, turnover you wish you didn’t have, turnover you need to have, disrespectful behaviors, laziness, texting, poor grooming, in-fighting on the team, and plenty more. This webinar is about how to address, manage, coach, and minimize the tough stuff that comes with the job.

What You'll Learn

• Operational losses and outages
• Turnover headaches
• Training challenges
• Poor adherence to procedures
• Errors and carelessness in handling transactions
• Inattentive or rude to customers
• Ignores authority
• The “waiting to retire” employee
• Resistance to change
• Poor grooming, body odor, too much cologne
• Dress code issues
• Complaining about salary
• Troublemakers
• Gossipers
• Immaturity
• Disrespectful or spiteful behavior
• Clock watchers

Who Should Attend

Head tellers, teller supervisors, call center supervisors and managers, branch managers, operations managers, and trainers would all benefit from this webinar.